Terms and Conditions for the provision of digital content and services

These terms and conditions apply to:

• providing products in digital form (digital content), namely online courses, webinars, e-books and other digital content products;

• the provision of services (consultations, etc.).

which is accessed via the web interface https://czechbuddy.cz/ .

1.             IMPORTANT TERMS AND ABBREVIATIONS

These abbreviations and terms, which are capitalized in these Terms and Conditions, mean the following:

1. OP

These Terms and Conditions.

2. PROVIDER

Šárka Melicharová

Registered in the Trade Register

ID: 17140919
DIC: CZ976119/0131

Headquarters: Rýdlova 867/23, Říčany, 251 01, Czech Republic

Phone number: +420 792 374 708

E-mail: info@czechbuddy.cz

3. USER

A user of the digital content of the Product or a recipient of the service who enters into a Contract with the Provider in relation to the Product.

4. CONSUMER

A User who is a natural person and, when concluding the Contract with the Provider, acts outside the scope of his/her business activity or outside the scope of his/her independent exercise of his/her profession. If the User indicates his/her ID number in the order form, it is assumed that he/she does not conclude the Contract as a Consumer.

5. AGREEMENT

A digital content or service contract concluded between the Provider and the User via the Web Interface. The content of the digital content contract is to make the Product available for the User’s own use for an agreed consideration. The content of the service contract is the Provider’s obligation to provide the User with the service and the User’s obligation to pay the Provider the Price. If it is not distinguished below in these OPs which of these types of contracts is involved, the given provision applies to each of these types of contracts. The Contract consists of the Order, the Order Confirmation and these OPs. It is concluded in the Czech language, archived in electronic form and is not accessible. 

6. PRODUCT

An online course, webinar, e-book or other digital content product that is the subject of the Agreement. The product may be either for a fee or free of charge. Unless otherwise stated in these T&Cs, what is stated about Products applies mutatis mutandis to Services. Where these T&Cs refer to the making available of a Product, this also means the supply of goods or the provision of a service (except for Article VI, which applies only to digital content products). 

7. ORDER

A duly completed and submitted electronic order form, which represents the User’s proposal for the conclusion of the Contract.

8. PRICE

The final price (including all fees and costs, if any) for the Product set out in the Order. Payment is made in Czech crowns or, if agreed, in Euros or US dollars.   

9. WEB INTERVENTION or WEB

Web interface located on the website available at https://czechbuddy.cz/.

10. OZ

Act No. 89/2012 Coll., Civil Code, as amended.

1.             ACCOUNTABILITY

The User acknowledges that he/she uses the Products at his/her own risk and that it is entirely up to him/her how he/she uses the information and what results he/she achieves. The Provider shall not be liable for the results that the User experiences in connection with the use of the Product, nor shall the Provider be liable for any possible material or non-material damage. The Products are not a substitute for health care.

        III.            INFORMATION ON THE WEB

1. Any review of the Products or the Provider (review) that appears on the Site is from the person to whom the Product was actually made available. The Provider keeps track of the users to whom each Product has been made available and, if in doubt, will consult its records to determine whether the person who provided the review actually made the Product available. In this way, the credibility of the reviews is verified. Not all reviews may be listed on the Site, but the Provider selects those that it publishes. Reviews on third party platforms (e.g. www.google.com and others) are not verified by the Provider. 

2. Each Product is described on the Website, what it includes, its price, when and for how long it will be available, etc. These descriptions of the Products are informative and do not constitute a proposal for the conclusion of a contract, thus the provisions of Section 1732(2) of the Civil Code do not apply.

1.             ORDER AND CONCLUSION OF THE CONTRACT

1. The User orders the Product via the Web Interface by submitting a duly completed electronic order form (Order). The Order Form contains basic information about the Product and its total Price. 

2. Before submitting the order form, the User can check and change the completed data. The Provider relies on the truthfulness, accuracy and completeness of the data provided in the Order Form and is not responsible for false, incorrect or incomplete data. By pressing the relevant button in the Order Form, the completed Order Form is sent and the User has made a binding order for the Product or a proposal to conclude the Contract. 

3. The Provider shall confirm the receipt of the Order to the User by sending an e-mail to the User’s electronic address specified in the Order. This confirmation email shall include a summary of the Order and these OPs in pdf or similar format. Upon delivery of this confirmation email, the Contract is concluded and this email shall also constitute confirmation of its conclusion. The Contract may also be concluded on individually negotiated terms.

4. Costs incurred by the User in connection with the use of means of distance communication (in particular the cost of the Internet connection) are borne by the User and these costs do not differ from the normal rate. By placing an Order, the User agrees to the use of means of distance communication.

1.             PRODUCT PRICE AND PAYMENT METHOD

PRICE OF PRODUCTS

1. The Website lists the current prices of the Products or how they are determined. The prices of the Products may be changed by the Provider, provided that the price that is current at the time of ordering the Product is always valid for the User. The current price of the Product listed on the Website may be increased for the User only in the case of payment of the Price by instalments (see below). Any discounts on the price of the Products cannot be combined with each other. For Products with digital content, no shipping or other costs associated with making them available are incurred. The final Price (including all applicable fees and costs) is set out in the Order Summary.

2. Should there be an obvious error in the price on the Website (e.g. a typo) or a similar error in the process of concluding the Contract, the Provider is not obliged to make the Product available to the User at such an obviously incorrect price and in such a case has the right to withdraw from the Contract.

3. Availability of the Product for a fee will occur at the earliest upon full payment of the Price, and in the case of staggered payment (see below) at the earliest upon payment of the first instalment. The earliest the Product will be made available free of charge is upon conclusion of the Contract.

METHOD OF PAYMENT

4. The price can be paid in the following ways:
5. a)by bank transfer to the account,
6. b)online credit card,
7. c)fast online transfer,
8. d)using Google Pay or Apple Pay,
9. e)in cash when the service is provided.

5. In the case of the payment method mentioned under a) (bank transfer to account), the User will receive the payment details in the e-mail confirming the acceptance of the Order.

6. The payment methods mentioned under b) and d) (online payment card, fast online transfer, Google Pay and Apple Pay) are connected to the Comgate payment gateway of Comgate a.s., ID No. 27924505, Gočárova třída 1754/48b, Pražské Předměstí, 500 02 Hradec Králové, podpora@comgate.cz , 228 224 267, https://www.comgate.cz/. This company provides secure payment card acceptance technology and fast online transfers. All data during the payment process is entered through the secure and trusted channel of the above mentioned company and is not passed on to the Provider by this company. The User may direct any queries regarding these payment methods directly to the aforementioned company’s contacts.

7. Any other payment methods may be indicated on the Website or expressly agreed between the Provider and the User.  

PRICE VALIDITY

8. In case of bank transfer to the account, the Price is payable on the date specified in the payment instructions. The Price is paid when the relevant amount is credited to the Provider’s bank account.

9. In the case of online payments by card or fast online transfer, the Price is payable immediately upon conclusion of the Contract.

10. In the case of payment by credit card or cash, the Price is payable upon provision of the Service.

11. Upon receipt of payment, the Provider shall issue and send to the User’s e-mail the relevant tax document – invoice. In case of payment upon provision of the service, the User will receive the tax invoice upon provision of the service.  

PAYMENT IN INSTALMENTS

12. If this option is indicated on the Website for a particular Product, the User may choose to pay the Price in instalments. In this case, the current price of the Product listed on the Website may be increased by an amount not exceeding the direct costs incurred by the Provider in connection with this method of payment. The total final Price will be indicated in the order summary before it is sent. In the event of payment of the Price in instalments, the User agrees to pay all instalments by the Order.

13. In the event of default in payment of the instalment, the Provider is entitled to make the Product unavailable to the User until the relevant instalment is paid. This does not affect the User’s obligation to pay all instalments. In such a case, the Provider is also entitled to immediately cancel the entire unpaid part of the Price by written notice to the User and to demand payment of all remaining instalments at once on the date specified in the notice, or to withdraw from the Agreement. Withdrawal from the Contract shall not oblige the Provider to reimburse the User for the instalments paid prior to the withdrawal from the Contract.   

1.             MAKING DIGITAL PRODUCT CONTENT AVAILABLE

HOW DIGITAL CONTENT IS MADE AVAILABLE

1. The digital content of the online course will be made available to the User by sending it to the electronic address specified in the Order, or by sending the access data to the User’s account in the member section of the Website to this address.

2. The digital content of the webinar or the digital content of the free online course will be made available to the User by sending a link to the electronic address specified in the Order, where the digital content can be downloaded or opened.

3. The digital content of the e-book or audio recordings will be made available to the User in docx, pdf, mp3 or similar format by sending it to the electronic address specified in the Order as an attachment to an e-mail or as a link where the digital content can be downloaded or opened.

4. If a different method of making digital content available on the Website for a particular Product is specified (e.g. by posting a link to a closed Facebook group where the digital content will be shared), the digital content will be made available to the User in this different way. 

TIME OF ACCESS TO DIGITAL CONTENT

5. The Website may specify a specific date on which the digital content will be made available for the Product. In such case, the digital content of the Product will be made available to the User on the day so announced in advance.  

6. If this is not the case in the preceding paragraph, the time for making digital content available depends on the payment method chosen. In case of payment of the Price by bank transfer to the account, the digital content will be made available to the User within 3 working days after the Price is credited to the Provider’s bank account. In the case of online payment by credit card or fast online transfer, the digital content will be made available to the User as soon as the payment is made. The free digital content of the Product will be made available to the User immediately after the conclusion of the Agreement, unless the case referred to in the preceding paragraph.

7. The Website may specify that the digital content of the Product will be made available to the User in phases, in parts. In such case, the first part (module) of the digital content of the Product will be made available to the User at the time specified in the preceding paragraphs and the other parts (modules) will be made available to the User in a phased manner according to a pre-announced schedule.

LENGTH OF ACCESSIBILITY OF DIGITAL CONTENT

8. The Product may specify on the Website the period of time the User will have access to the digital content. In such case, the User will have access to the digital content of the Product for the period of time so announced in advance.

9. Unless the preceding paragraph applies, the User shall have access to the Digital Content forever. This does not apply to webinars or free online courses, the digital content of which the User has access only on the date and time indicated on the Website or for the duration of the course.  

UPDATING DIGITAL CONTENT

10. The digital content of the Product shall be made available to the User in the latest version available at the time of conclusion of the Agreement, which need not be updated after the conclusion of the Agreement.

11. However, the Provider shall provide the User with such updates as are necessary to keep the digital content of the Product free of defects for the entire duration of the Agreement or (in the case of digital content made available on a one-time basis for an indefinite period of time) to keep it free of defects for as long as the User can reasonably expect. In such a case, the User will be notified that an update is available, how to perform the update and that in the event of failure to perform the update, the User has no rights under the defect arising solely as a result of the failure to perform the update. This does not apply if the User acknowledges and expressly agrees in the Order that no updates will be provided to the Digital Content once it has been made available.  

FUNCTIONALITY OF DIGITAL CONTENT, TECHNICAL AND SOFTWARE EQUIPMENT

12. To be fully functional, the digital content requires that the User has hardware and software equipment that allows opening and working with documents in docx, pdf and similar formats, playing video and audio files, an internet connection with sufficient connection speed, and a functional e-mail box maintained in a state capable of receiving messages (digital environment).

13. The User is responsible for linking the digital content of the Product to the User’s digital environment.

      VII.            PROVISION OF SERVICES

1. The User may also order the provision of the service from the Provider by e-mail or telephone. In this case, the Contract will be concluded at the moment when the Provider and the User agree on its content. Any subsequent changes to the Contract are possible only by mutual agreement between the Provider and the User.

2. Services are delivered in the manner specified in the service description on the Website or as agreed individually. Online consultations are usually carried out using the Google Meet platform or by telephone, personal consultations are usually provided at the Provider’s registered office or at another address specified in the service description on the Website.

3. Services may be provided by a third qualified person authorized by the Provider to provide the services. The Provider shall be liable to the User for the fulfilment of the obligations arising from the Agreement even in such a case.

4. The provision of the Service will only take place after full payment of the Price or its instalment. If payment of the Price (or the relevant instalment) is not made by the agreed date for the provision of the service, the User may not be provided with the service by that date (this does not apply in the case of payment in cash when the service is provided in person at the specified address).

5. At the latest 24 hours before the agreed date of service provision, the User may request a change of the date for particularly serious reasons (e.g. illness). This option can be used only once within a given service (or „package“ of services), otherwise the date is forfeited without compensation, unless otherwise expressly agreed.

6. If for a particularly serious reason (e.g. illness) the Provider is unable to provide the service on the agreed date, the Provider shall notify the User and agree with the User on an alternative date. If the Provider will not be able to provide the service for a particularly serious reason even on the alternative date, the User has the right to withdraw from the Contract and demand a refund of the Price or its proportional part corresponding to the services not provided (the amount for the services provided is not refunded).  

7. In the case of a „package“ or otherwise discounted or separately assembled Product that includes the provision of a service, the Price is for the „package“ or Product, not for its parts.

    VIII.            COPYRIGHT AND CONFIDENTIALITY

1. The products are the author’s work. The Provider makes the Product available to the User for his/her personal use. The Product (or any part thereof), whether in its original or modified form, may not be redistributed or made available for use by others without the prior express written consent of the Provider.

2. The User is obliged to maintain confidentiality regarding the information necessary to access his/her user account in the member section of the Website.

3. In the event that the User violates the copyright or confidentiality obligation, the Provider is entitled to make the digital content of the Product unavailable to the User and/or to claim compensation for damages incurred as a result of such violation. Furthermore, copyright infringement is punishable under the Copyright Act and under criminal law.   

1.             WITHDRAWAL FROM THE CONTRACT

1. If this is not the case referred to in the following paragraph, the User, who is a Consumer, has the right to withdraw from the Contract within 14 days without giving any reason, pursuant to Section 1829 of the Civil Code. This period starts, in the case of a Product with digital content or the provision of a service, from the date of conclusion of the Contract.

2. The Consumer does not have the right to withdraw from the Contract according to the previous paragraph in accordance with § 1837 CC, especially in the case of a Contract for:

1. a)the use of time off if the Contract requires performance on a specific date or within a specific period;
2. b)the provision of services if they have been provided in full and (in the case of services for consideration) the Consumer has agreed in the order form that the commencement of performance will take place before the expiry of the withdrawal period; if the services have not been provided in full, but the provision of the services has already begun, the Consumer is obliged to pay the Provider the amount for the performance provided up to the moment of withdrawal from the Contract (the Provider may unilaterally set off the claim for payment of the amount for the performance provided against the Consumer’s claim for reimbursement of the Price);
3. c)the delivery of digital content that is not delivered on a tangible medium, after performance has commenced and (in the case of a paid Product) the Consumer has agreed in the order form that performance will commence before the expiry of the withdrawal period and acknowledged that by giving consent their right to withdraw from the Contract is extinguished.

3. The period for withdrawal from the Contract is maintained if the Consumer sends the notice of withdrawal to the Provider no later than the 14th day after the day on which the Contract was concluded. For withdrawal, the Consumer may use the form set out below these T&C. The Consumer may withdraw from the Contract by sending the completed form, or other text of similar wording, to any of the Provider’s contact addresses listed above, or by any unambiguous statement made by the Consumer to the Provider. The Consumer may withdraw from the Contract, the subject of which is a free Product, by unsubscribing from the Provider’s e-mail database (by clicking on the relevant link at the end of each e-mail sent).  

4. If the subject of the Contract is a paid Product, the Provider shall immediately after receiving the notice of withdrawal from the Contract confirm its receipt to the Consumer. The price shall be refunded to the Consumer without undue delay, within 14 days of withdrawal from the Contract at the latest, to the same account from which it was paid. The Price may be refunded by other means only if the Consumer agrees to this and if no additional costs are incurred. The costs of withdrawal from the Contract are legally borne by the Consumer.

5. Both the User and the Provider may withdraw from the Contract in other cases provided for by law or the Contract. The Provider is entitled to withdraw from the Agreement in the event of a material breach of the User’s obligations under the Agreement, in particular in the event of unauthorized interference with the Web interface, breach of copyright or confidentiality obligations. In the event of withdrawal from the Agreement, the Provider is entitled to claim compensation for damages, if any, incurred as a result of the breach of the User’s obligations. The Provider is also entitled to immediately make the digital content of the Product unavailable to the User.

6. The Provider shall also have the right to withdraw from the Contract due to failure to meet the minimum capacity of registered users, to meet the maximum capacity of registered users, to run out of stock or unavailability of goods or for other serious reasons. In such a case, the Price will be refunded to the User without undue delay, no later than 14 days after the withdrawal from the Contract, unless it is expressly agreed that the payment will be used for another Product of the User’s choice. The Price will be refunded to the User to the same account from which it was paid, unless otherwise expressly agreed.

7. Should the User fail to pay the Price (in the case of payment in instalments, to pay the first instalment) even within 10 days after the due date, the Contract shall be terminated automatically at the expiry of this period, without the need for cancellation.

8. If a bonus is provided to the User as a gift together with the Product, the gift agreement is concluded with the condition that if the Agreement is withdrawn, the gift agreement shall cease to be effective. As a result, the Provider is entitled to immediately cancel the User’s access to the bonus, or the User is obliged to send or hand over the bonus to the Provider without undue delay, at the latest within 14 days of withdrawal from the Contract. All bonuses shall be made available together with the availability of the Product, unless otherwise stated on the Website for the Product.

1.             RIGHTS OF DEFECTIVE PERFORMANCE AND CLAIMS

1. Rights arising from defective performance are governed by the applicable and effective legal provisions, in particular Sections 1914 to 1925 and (in the case of digital content) Sections 2389a to 2389s CC.

2. The User may exercise the rights from defective performance (claim) with the Provider through the contacts listed above in these OP.

DEFECTS IN DIGITAL CONTENT

3. Once the Product is made available, the User is advised to check the functionality and availability of its digital content as soon as possible and, if any deficiencies or defects are found, to contact the Provider in order to make corrections. It may happen that the digital content is temporarily unavailable for a short period of time due to data maintenance or server outages. The Website may be updated without prior notice.

4. The Provider shall be liable to the User that the Product is free of defects upon receipt and, in the case of digital content, that it is also free of defects for the entire duration of the Contract. In the case of digital content made available on a one-off basis for an unlimited period of time, the Provider shall be liable for defects that the digital content had when made available; this is without prejudice to the Provider’s obligation to provide updates in accordance with Article VI, paragraph 11 of these OP. If a defect in the Product becomes apparent within 1 year of making the Product available, the Product shall be deemed to have been defective when it was made available. This period does not run for the time during which the User cannot use the Product, in case the User has rightfully pointed out the defect.

5. In particular, the Provider shall be liable to the User that the Product:

1. a)conforms to the agreed description, scope, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics;
2. b)is suitable for the purpose for which the User requests it and to which the Provider has agreed; and
3. c)is provided with the agreed accessories and instructions for use, including assembly or installation instructions or user support.

6. The Provider is liable to the User that in addition to the agreed features of the Product:

1. a)it is fit for the purpose for which the Product is normally used, including with regard to third party rights, legislation, technical standards or industry codes of practice, where there are no technical standards;
2. b)the scope, quantity, quality and other characteristics or performance parameters, including durability, functionality, compatibility, accessibility, continuity and security, correspond to the usual characteristics of Products of the same type that the User can reasonably expect, also taking into account public statements made by the Provider or another person in the same contractual chain, in particular advertising or labelling;
3. c)is provided with such accessories, including packaging where applicable, and with such instructions for use as the User may reasonably expect; and
4. d)corresponds in quality or workmanship to the sample or draft, trial version or preview made available by the Provider prior to the conclusion of the Contract.

7. The preceding paragraph does not apply if the Provider has specifically notified the User prior to the conclusion of the Contract that a feature of the Product is different and the User has expressly agreed to this when concluding the Contract.

8. The Provider shall not be bound by the public statement referred to in paragraph 6(b) if it proves that it was not aware of it or that it was modified at the time of conclusion of the Contract in a manner at least comparable to that in which it was made or that it could not have influenced the decision to conclude the Contract.

9. If the Contract relates to a Product with digital content, the User may complain about a defect that becomes apparent or occurs during the term of the Contract. In the case of a digital content Product made available on a one-off basis for an unlimited period of time, the User who is a Consumer may complain of a defect that becomes apparent within two years of the date of availability.

10. If the Product has a defect, the User may demand its removal, unless this is impossible or unreasonably expensive.

11. The Provider shall remedy the defect within a reasonable time after it has been pointed out so as not to cause significant inconvenience to the User, taking into account the nature of the Product and the purpose for which the User requested it.

12. The User may request a reasonable discount or withdraw from the Agreement if

1. a)The provider has refused to remedy the defect or has not remedied it or it is apparent that it will not remedy it in accordance with the preceding paragraph;
2. b)the defect appears repeatedly; or
3. c)the defect is a material breach of the Contract.

13. The User may not withdraw from the Contract if the defect in the Product is insignificant; it shall be deemed that the defect is not insignificant.

14. The User, who is a Consumer, may also withdraw from the Contract if the Provider is in delay in making the Product available and fails to perform its obligation even without undue delay after being called upon by the User to perform or within an additional expressly agreed period. Without an additional period of time, the Consumer may only withdraw from the Contract if the Provider has refused to provide the Product or it is obvious that the Provider will not provide the Product, or if it is clear from the mutual agreement or the circumstances at the conclusion of the Contract that performance is necessary within the specified time. The Price shall be refunded to the User without undue delay after withdrawal from the Contract.

15. The User shall not be entitled to rights from defective performance in case of defects caused by improper use or storage of the digital content of the Product. In addition, the User is not entitled to the rights of defective performance in the event of failure to update (see above in these OP – „Updating of digital content“). Also, the Provider is not liable for unavailability or other defects of the digital content in the event of an inadequate digital environment (i.e. if the User does not have the necessary hardware and software or network connection as specified in these OP – see „Functionality of digital content, hardware and software“). For the purpose of verifying whether the defect is due to a non-compliant digital environment, the User has a legal obligation to provide the Provider with the necessary cooperation to the extent that can reasonably be requested and that can be provided by technically available means that are least disruptive to the User. In the event of a refusal to provide assistance, the User shall only have rights under the defective performance if it proves that the digital content of the Product does not comply with the Agreement.

SERVICE DEFECTS

16. The Provider is responsible for the delivery of the paid service in the scope, form and quality that has been agreed with the User or that has been described on the Website or that is usual for this type of service. The Provider is obliged to provide the service in medium quality, unless it has agreed with the User on a different quality.

17. The User must reproach (complain) the Provider without undue delay after the User has had the opportunity to discover the defect, no later than six months after the receipt of the service.   

18. If the Service has a defect, the User may request its removal or a reasonable discount from the Price. If the defect cannot be removed or the Provider fails to remove it in time, the User may demand a reasonable discount from the Price or withdraw from the Agreement.

1.             HANDLING COMPLAINTS, RESOLVING CONSUMER DISPUTES

1. If the User has any complaint regarding the concluded Agreement, its performance or the Provider’s activities, he/she may contact the Provider at any of the contact addresses listed above in these OP.

2. Supervision of compliance with the Provider’s obligations arising from legal regulations is exercised by the following authorities: the Czech Trade Inspection Authority, the relevant trade licensing authority and the Office for Personal Data Protection (if the obligations relate to the processing of personal data).

3. Any dispute between the Provider and the User shall be resolved preferably amicably. If the User is a Consumer and a dispute arises between the User and the Provider arising out of or in connection with the Contract, the User shall have the right to an out-of-court settlement. In such a case, the subject of out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority, with its registered office at Štěpánská 44, 110 00 Prague 1, ID: 00020869. All details on out-of-court resolution are available on the website of the Czech Trade Inspection Authority (www.coi.cz). The user may also use the online dispute resolution platform set up by the European Commission at https://ec.europa.eu/consumers/odr.

4. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 44, 110 00 Prague 1 (https://www.evropskyspotrebitel.cz), is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

      XII.            FINAL PROVISIONS

1. The Contract is concluded for a definite period of time, until the obligations of the Provider and the User arising from the Contract are fulfilled.

2. The contractual relationship between the Provider and the User is governed by the legal order of the Czech Republic, in particular by the following legal regulations: the CC and, if the User is a Consumer, then also by Act No. 634/1992 Coll., on Consumer Protection, as amended.

3. The personal data processing policy is contained in the Information on personal data processing, which is published on the Website.

4. If any provision of these T&Cs is or becomes invalid or ineffective, the invalid or ineffective provision shall be replaced by a provision whose meaning is as close as possible to the invalid or ineffective provision. The invalidity or ineffectiveness of a provision of the GC shall not affect the validity and effectiveness of the other provisions of the GC.

5. The Provider is entitled to unilaterally change these Terms and Conditions, while the text of the Terms and Conditions effective as of the date of the Order shall apply to the User.

6. These OPs are effective from 17 September 2024.

WITHDRAWAL FORM

CONCLUDED AT A DISTANCE OR OUTSIDE BUSINESS PREMISES

(fill in this form and only send it back if you want to withdraw from the contract)

Withdrawal from the contract

Addressee:
Šárka Melicharová

Registered in the Trade Register

ID: 17140919

DIC: CZ976119/0131

Headquarters: Rýdlova 867/23, Říčany, 251 01, Czech Republic

Phone number: +420 792 374 708

E-mail: info@czechbuddy.cz

I/We hereby notify(*) that I/We hereby withdraw from the contract for the purchase of these goods(*)/the provision of these services(*):

Date ordered(*) Date received(*):

Name and surname of the consumer(s):

Address of the consumer(s):

Bank account number for refund:

Date:

Signature of the consumer(s):

(only if this form is sent on a letter)

(*) Delete where not applicable or add details